Delivery & Shipping Policy

Where we deliver

We deliver to all regions of Singapore — HDB flats, condominiums, landed homes, offices, warehouses and worksites. We do not ship overseas, and we cannot deliver to a P.O. Box or into a restricted zone that our vehicle is not permitted to enter.

What delivery costs

Homes — a flat fee

For deliveries to a home — an HDB flat, a condominium or a landed property, for your own use — delivery is a flat S$40 per order, anywhere on the island. It does not scale with distance, weight or the number of racks, so a large order costs the same to deliver as a small one. The fee is quoted on top of the item prices and shown to you before you confirm.

Businesses and projects — quoted individually

Business, commercial and project deliveries are quoted per project, because access, timing and site conditions differ. Send us the details and we will issue an official quotation.

We are not being evasive about the price: a delivery to an office, a warehouse, a construction site or a fit-out project can involve loading-bay booking, a service lift, after-hours access, a permit-to-work or several drops across a site. Those costs are real and they differ from job to job, so quoting one number in advance would be misleading. Tell us the address, the access arrangements and when you need it, and you will get an official quotation with the delivery charge stated in full before you commit to anything.

Send corporate enquiries through the storeroom rack quotation form or the contact page.

If you need the rack faster than our standard lead time, we can sometimes arrange an external courier. That costs more than the flat fee, and we will quote the additional amount for your approval before booking anything.

Lead times and delivery windows

• Orders are delivered within 3 working days once the order is confirmed.
• Deliveries are made Monday to Friday only, excluding Saturday, Sunday and public holidays.
• The delivery window is 10am to 5pm. We cannot guarantee an exact hour within that window.
• We contact you the day before by email or WhatsApp to confirm the date.

Lead times are estimates. Heavy rain, road closures and unusually high order volumes can push a delivery back by a day; if that happens we tell you as soon as we know rather than letting you wait at home.

Access — tell us before the day

Rack frames are long and rigid, and most delivery problems are access problems that were known in advance. When you order, tell us anything that affects getting the packs to your door:

• The floor, unit number and whether there is a working lift.
• Stairs, narrow landings, or a lift too short for a full-height frame.
• Loading bay rules, vehicle height limits or delivery time restrictions set by building management.
• Security clearance or a permit needed to enter an industrial estate or worksite.

Bulky orders sometimes need extra help at your end. If access is tight or the delivery point is several floors up without a lift, tell us in advance so we can plan for it — not on the doorstep, when the crew is already there.

If nobody is available to receive the delivery

Someone needs to be at the address during the agreed window. If nobody is there, our crew leaves a notice and we contact you to arrange another date. Please make sure the delivery address you give us is complete and the contact number is one you will answer on the day.

Self-collection

You are welcome to collect your order yourself, and no delivery fee applies when you do. Our team brings the packs down on a trolley and helps you load them. A four-tier set travels as eight frames, sixteen beams and the shelf panels boxed separately, and most cars take one or two complete sets with the rear and front passenger seats folded flat — a hatchback, SUV or MPV takes more.

Bring an old carton or a cloth to protect your upholstery, and a length of string if you would rather tie the frames together. Our guide to collecting a boltless rack yourself shows the loading order photograph by photograph.

Collection address

1092 Lower Delta Road, #06-10, Singapore 169203 (MapleTree Industrial Estate)

Collection hours

Monday to Friday, 11am – 5pm
Saturday, 10am – 2pm (by appointment only)
Closed on Sunday and public holidays

Before you drive down

Call (65) 6372 1581 or email hello@storeroomrack.com so your order is packed and waiting.

Damaged or missing parts

Check the packs when they arrive. If a part is damaged in transit or something is missing from the order, tell us within 2 days of delivery and we will arrange a replacement or a refund. Photographs of the damage and the packaging make this much faster to resolve.

A fault that appears later — rather than on arrival — is handled under the rack warranty instead. If you simply want to send an item back, the return policy sets out the window and the condition it must be in.

Questions about a delivery

Call (65) 6372 1581 during office hours or email hello@storeroomrack.com. If you have not ordered yet and want the delivery date pinned down first, say so on the quotation form and we will confirm it with your price.